Returns & Refunds
We want you to be satisfied with your purchase. If something is not right, this policy explains how returns and refunds work at bimirth.net.
Return Window
You may request a return within 30 days of receiving your order. Requests made after this period cannot be accepted for a refund or exchange.
Eligibility
- Items must be unused, in their original condition and in the original packaging.
- Proof of purchase (order number or receipt) is required.
- For hygiene reasons, certain items — including opened feeding, breast pump and personal care products — cannot be returned.
How to Start a Return
Contact us through our contact page with your order number and the reason for the return. Our team will confirm whether the item is eligible and provide return instructions. Please do not send items back before receiving confirmation.
Refunds
Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within a reasonable period, typically 5–10 business days depending on your bank or provider.
Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or refund at no additional cost to you.
Return Shipping
Where the return is due to our error or a faulty item, we cover return shipping. For other returns, return shipping costs are the customer’s responsibility.
Contact Us
Questions about a return or refund? Reach us through our contact page and we will be glad to help.