Shipping Policy

This Shipping Policy explains how Bimirth orders are processed, shipped, tracked, and delivered. Shipping availability, charges, and delivery estimates can vary by destination and are confirmed during checkout.

Order Processing Time

Orders are generally processed after payment authorization and verification. Our current processing target is [待确认] business days before dispatch. The processing period begins after payment approval and does not include weekends, public holidays, carrier transit time, or time required to resolve address or payment verification issues.

Orders containing multiple items may be prepared together or dispatched separately. If an item is unavailable or requires an extended preparation period, we will contact you using the details provided with the order.

Shipping Destinations

Available shipping destinations are displayed during checkout. Our current destination list is [待确认]. Availability may change because of carrier coverage, product restrictions, customs rules, or local regulations. If checkout does not offer shipping to your location, please contact us before placing an order through another method.

Shipping Methods and Costs

Available shipping methods and charges are calculated from the delivery address, cart contents, package dimensions or weight, selected service level, and any applicable promotion. The shipping method and final charge shown on the checkout page are authoritative and may differ from general examples or estimates.

By submitting an order, you agree to the shipping charge displayed at checkout. If a carrier surcharge or address issue is identified after checkout, we may contact you before dispatch to confirm how to proceed.

Delivery Time Estimates

After dispatch, estimated carrier transit time is [待确认] business days, depending on the destination, selected shipping method, carrier, customs processing, local delivery conditions, and public holidays. These estimates are not guaranteed delivery dates. Tracking information may take additional time to appear after dispatch.

Order Tracking

When tracking is available, we will send the tracking number and carrier details to the email address used for the order. You can also check the latest available status on our Track Your Order page. If tracking has not updated for several business days, please contact us with your order number so we can help investigate.

Incorrect or Incomplete Addresses

Please review your delivery address carefully before submitting an order. Contact us immediately if you notice an error. Address changes may not be possible after dispatch. If a shipment is returned because an address was incorrect, incomplete, or undeliverable, we may need to charge an additional shipping fee before resending it, subject to applicable law.

Customs, Duties, and Taxes

International orders may be subject to customs inspection, import duties, value-added tax, sales tax, brokerage fees, or other charges imposed by the destination jurisdiction. These charges are separate from the order and shipping amount paid to Bimirth unless checkout clearly states otherwise. The recipient is responsible for paying any applicable customs or import charges and for providing information requested by customs or the carrier.

Customs clearance may delay delivery beyond the estimated transit time. Refusal to pay required charges may result in the shipment being returned or destroyed, and may affect eligibility for a refund in accordance with our Returns & Refunds Policy and applicable law.

Lost or Damaged Shipments

If tracking shows that a shipment was delivered but you cannot locate it, check around the delivery address and contact the carrier promptly. If a package arrives damaged or its contents are missing, keep the packaging and all items, take clear photographs, and contact us as soon as possible with your order number.

We will review the carrier information and available evidence and will provide an appropriate resolution in accordance with applicable law and our Returns & Refunds Policy. Do not return a damaged shipment without receiving return instructions from us.

Contact

For questions about processing, delivery, tracking, or customs, please use our contact page or email [email protected]. Include your order number and tracking number, where available, so we can assist you efficiently.